Each Pet Valu franchise location is a haven for families that nurture dogs, cats, fish, birds, reptiles, and other small pets in their homes. Pet Valu carries a wide range of food, treats, and supplies, and also provides grooming services, a dog wash station, and facilitates animal adoptions. Resources include pet parenting guides.
“We have been serving Okotoks and the surrounding area since 2012 at our first store located at Southbank Centre. Due to the tremendous success of our first store, we felt we could serve our customers even better with a second conveniently located store in the new D’Arcy Crossing Shopping Centre,” says Collette.
In both locations pet owners will enjoy services such as the spa-styled dog wash; premium Canadian raw food; and exclusive Canadian brands such as Prime, Performatrin, Acana, Orijen, NOW, GO, and Canadian Naturals.
“Our Animal Care Experts (ACES) are required to take online courses in a wide range of subjects targeted at animal care and nutrition. This training helps us to find the best nutrition and products for your pets, all at competitive prices,” she adds.
The Tillers, and the Pet Valu team, are very passionate about giving back to the community.
“We work closely with local rescues and have a very successful in-store adoption program with Heaven Can Wait Animal Rescue Society,” says Collette. “This charity is near and dear to our hearts. We have been proud partners for almost eleven years by providing in-store cat adoptions and donation collection events twice a year. We have raised in excess of $100,000 for local rescues over the last 11 years. We consistently rank in the top 10 in Canada for fundraising for local rescues (out of over 600 stores across Canada) thanks to the generosity of other local businesses that contribute to our silent auction each year, our wonderful staff, and our very generous customers.”
Okotoks Pet Valu hosts Pet Appreciation Month every June to help customers in need with vet expenses, and Thanks for Giving in October, which is an in-store pet food drive. Donations are accepted year round.
“Our ongoing greatest challenge is obtaining quality products that our customers want and when they want them, at competitive prices. Supply chain issues of recent years require that we plan further ahead and source new products regularly to satisfy our customers’ needs at competitive prices while maintaining a high level of quality and performance,” says Collette. “However, being our customers’ preferred pet retailer while delivering the products, care, expertise, and memorable moments that our devoted pet lovers want is our greatest reward. We love the opportunity to work with our customers and their pets to find better solutions for their pets’ health needs.”
Quality products and supplies, knowledgeable staff, expert customer service, and a community focus are all great reasons to visit Pet Valu in Okotoks today. Be sure to sign up for Your Rewards, a program that provides a buy 12 get the 13th bag free incentive, buy 4, get the 5th dog wash free, case discounts, and other perks.